Legal

Contact

Fortunest is reached by email. Pick the address that fits your question.

• support@fortunest.ai — help with the app or the desktop app, your account, a Pro subscription, a charge on your card, or a refund (full refund on request within 14 days of your first payment — see the Terms).
• privacy@fortunest.ai — your data: a copy of what is stored about you, a correction, deletion, or any of your other rights under the GDPR — see Privacy & your data.
• security@fortunest.ai — a security vulnerability, or a sign that someone else has used your account. Also listed in security.txt.
• hello@fortunest.ai — everything else — feedback, partnerships, press.

Before you write

• How-to questions are usually answered fastest by the documentation or by asking the assistant inside the app — it knows the docs.
• Account and billing: write from the email address your account uses, so we can find it. Never send a password, an API key or card details — we will never ask for them.
• Plans, cancelling and changing payment details are self-service on your account page.

The terms of using Fortunest are in the Terms of service; how your data is handled is in Privacy & your data.